Service is at the core of everything we do and we back our solutions with over 19 years of industry experience and best practices. We are consultants who happen to sell software. We walk side by side with our customers as advisors.
Our implementation and support teams are the best in the industry. We know our customers by name and they know us by name. We are made up of restaurant people and technology innovators. It’s our DNA. We are service people and we serve the service industry, isn’t that what it is all about?
We offer full training, implementation and support for our customers with numerous add-on services to take operational burdens off your hands. You choose the level of training and the number of add-ons you need and we do the rest.
Below is a little about what our Implementation and Support Teams do every day. Once a customer, you will meet them, know them and love them. They are dedicated to your success and ensuring that our solutions drive your greatest profitability potential.
Anytime a new or existing customer signs on for a new product, we assign a dedicated Implementation Consultant to ensure our customers are fully trained on each product and all necessary customer data is inputted into our products. It is important to us that our customers understand every feature and utilize all aspects of the product in order to reap the full benefits and return on investment.
The most important value of our Implementation Consultants is our industry experience and how we share best practices with our customers. Our consultants guide our customers during the implementation process to ensure they set up their operations in the simplest most effective way to ensure they get the greatest value and return on investment. It is not about features and functions it is about how to use our solutions to identify labor cost issues, food costs misalignments, fraud, revenue drivers and revenue busts. Our consultants focus on saving you time, money and driving your profitability.
Once Implementation is complete, you get to meet our Customer Success Consultants. They are your go to contact for any and every challenge you may have as you use Compeat products. They have an answer for everything and will not stop until every issue is resolved. If it is something a little more in depth, they will grab one of our Product Specialists to work with you further. Either way you will be in great hands. It’s a partnership with the intent to give you not only an accurate and quick resolution but knowledge for long term success.You will also have access to our support site where you will find hundreds of trouble shooting articles, videos and other great resources for all our self learning customers that just prefer to know how to solve a problem for themselves.
Compeat also has a Customer Advocacy Team who works diligently to ensure that our customers’ feedback and priorities are considered when planning our product roadmap and company priorities. In addition, the Customer Advocacy team is here to escalate or help resolve any issues that may come up.
Long story short, we got you covered, no matter what.