Service is at the core of everything we do and we back our solutions with exceptional teams dedicated to delivering personalized service for you. We know our customers by name and they know us by name. Our customers design our solutions and our priorities.
Our implementation and support teams are the best in the industry. We are made up of restaurant people and technology innovators. It’s our DNA. We are service people and we serve the service industry, isn’t that what it is all about?
We offer full training, implementation and support for our customers with numerous add-on services to take the burden of payroll tax filing off your hands. You choose the level of training and the number of add-ons you need and we do the rest.
Here is a little about our what our Implementation and Support Teams do every day. Once a customer, you will meet them, know them and love them. Our customers are on a first name basis with us and that is just the way we like it.
Anytime a new or existing customer signs on for a new product, we assign a dedicated Implementation Consultant to ensure our customers are fully trained on each product and all necessary customer data is inputted into our products. It is important to us that our customers understand every feature and utilize all aspects of the product in order to reap the full benefits and return on investment.
Many of our customers have fallen in love with our Customized On-site Training option. Designed for the busy restaurateur who has no time to dedicate resources. With our Customized On-site Training, we come to you, one-on one, on-site and provide personalized guidance to help you get the most out of your investment. Our specialists complete an intense focus on evaluation of your current restaurant systems and operations and then recommend the best implementation plan, walking your team through the step by step process for full implementation.
Once Implementation is complete, you get to meet our Customer Success Consultants. They are your go to contact for any and every challenge you may have as you use Compeat products. They have an answer for everything and will not stop until every issue is resolved. If it is something a little more in depth, they will grab one of our Product Specialists to work with you further. Either way you will be in great hands. It’s a partnership with the intent to give you not only an accurate and quick resolution but knowledge for long term success.You will also have access to our support site where you will find hundreds of trouble shooting articles, videos and other great resources for all our self learning customers that just prefer to know how to solve a problem for themselves.
Compeat also has a Customer Advocacy Team who works diligently to ensure that our customers’ feedback and priorities are considered when planning our product roadmap and company priorities. In addition, the Customer Advocacy team is here to escalate or help resolve any issues that may come up.
Long story short, we got you covered, no matter what.