Restaurant people are a special breed. We are cut from a different cloth. Serving others is in our blood. However, there may come a time that our circumstances change, and we are forced to make a move in our career to something outside of our industry. Perhaps the recent COVID-19 pandemic has left you unable to find work in our industry right now and you need to find a new path.
The good news is that there are other fields that are actively in need of quality employees. Don’t feel that you are unable to seek these opportunities because you only have a work history in restaurants. Working in a restaurant has provided each of us a wealth of experience! When looking for a new career path, focus your resume and interviews away from simply listing past employers and instead focus on the transferable skills that you have learned from these experiences.
A restaurant veteran typically has these highly sought-after skills:
- Works well under pressure
- Conflict resolution
- Is a team player
- Able to multitask
- Strong customer service
- Great ability to communicate with others
- Handling money and finances
When searching for new opportunities, look for jobs that you can use these skills to your advantage. Here is a list of companies who are currently hiring and below are a few examples of jobs where your restaurant experience will be valued.
Distributor. Think about all of the distributors you deal with on a daily basis. Food, beer, wine, paper and sanitation, linens, etc. Many distributors prefer employees with restaurant experience because you understand the industry and speak the language. So, whether you prefer to be a sales representative, coordinator, warehouse help, driver, etc., check with your distributor contacts about the companies they represent to see if it may be right for you.
Sales representative. The most successful sales reps are those who have great communication skills. They are good listeners who can understand the customers issues even when they may have a hard time articulating their needs. Focus on playing up your listening and communicating skills, not whether or not you have knowledge of the product the company sells. The latter can be taught, but a consultant styles sales representative is a much-desired trait for employers.
Inbound Call Centers. Whether it be for internet, phone, appliances, etc., call centers can be an ideal fit with your experience in problem solving and conflict resolution. Often when customers call into a call center they are already upset due to an issue or frustrated by being placed on hold for long periods of time. Knowing how to defuse the situation while quickly and calmly solving the customer’s issue will make you an ideal candidate for a call center position.
Facilities management. Depending on your position at the restaurant, you might have gained some facilities management experience. It is common for managers and supervisors to clean, maintain and coordinate services for the building and major appliances. Proper care of these high dollar items requires careful planning and coordination; don’t underestimate this skill set on your resume.
Bookkeeper. Restaurant managers and supervisors are also often called upon to conduct basic bookkeeping tasks. These responsibilities can include accounts payable, accounts receivable, filing invoices, petty cash, payroll, developing budgets, forecasting, financial planning, and more. If the bookkeeping functions are something that you enjoy, look into jobs that you can concentrate on just those functions.
Software and technology companies. Don’t overlook software and technologies that you have learned over your years in the restaurant industry. Many of these companies will value your “real life” knowledge of their products. Understanding the end user needs, expectations, and frustrations put you in the best position to help them. At Compeat and Ctuit, we pride ourselves on hiring industry veterans for just that reason.
We hope this helps you to see some light in this very difficult situation. Very soon we can all be back in the restaurant industry doing what we love so dearly. In the meantime look into the roles mentioned above and be sure to take advantage of the FREE safe food handling training that the National Restaurant Association is offering this month here.