When it comes to investing in your team, leaders will only get out of employees what they put into them. INPUT = OUTPUT. It is just as simple as that. Knowing that a business is only as good as its people, so be sure you are putting in everything possible for your employees. Because when you focus on quality inputs then your outputs increase proportionally.
If you are due for an input adjustment, today is the day to focus on creating a high-performance team. A high-performance team does more than simply show up and meet a quota; they have a service mentality that helps them connect the dots between problems and solutions. This can be an absolute game changer for your employees, customers, and overall business.
The right leader can coach a group of employees into a high-performing team by making the changes outlined below:
- Put Trip Wires into Place. You cannot fix something if you don’t know it’s broken. It is important to set up trip wires so that you are aware if something is not working in advance. Trip wires are business indicators that something is not working, such as an increase in turnover, a surge in comps, a decrease in sales, or poor ratings on YELP. The trip wires are a red flag that it is time re-evaluate the project. Train your high-performance team what to watch for so that they can alert you when certain indicators are tripped, as it is an indication that something in your systems is broken. Then, as a team, you can formulate a plan to get back on track.
- Build stronger relationships with employees. Employees stay at a job because of the connections they make with coworkers. They contribute more when they see that their contributions are appreciated, and that they are making a difference. They are more loyal when they feel secure and see an opportunity for growth. Have deeper conversations with each employee to be sure they feel a sense of connection to you and your business. Seek to better understand their life goals and personal goals. The more you help your employees grow personally and professionally, the better they will serve your customers and your business.
- Create a Team Mentality. A group is a collection of individuals who coordinate their individual efforts to be compliant with your goals. On the other hand, at team is a group of people who share a common purpose and several challenging goals. Members of the team are mutually committed to the goals and to each other. They believe that we can do more together, we can do it better, and that we can continue to grow. It takes a strong leader to convert a group to a team, but it can be done.
- Regard Trust as Your Currency. When it comes to your team’s bank account, trust is your currency. Without trust, you are bankrupt. Knowing that we can’t do everything right all the time, it is important to be sure that your account has plenty of padding. Leaders who consistently make trust deposits have enough room to not shut down the bank due to a minor withdrawal. That means, should you accidentally make a poor choice the team will still support you on future projects.
- Exercise Slow with People = Fast Performance. Fast with People = Slow Performance This ideology goes hand-in-hand with practicing patience. (Sorry, there is no equation in which Fast with People = Fast Performance.) The longer you spend with your team making sure that they understand they “why”, the better they will perform. It needs to be communicated, communicated, and communicated again that their role is to create an atmosphere where the customer feels special.
- Practice Delayed Gratification. Delayed gratification (otherwise known as patience) is the #1 predictor of success. Unfortunately, it is easier said than done. Decades ago there was a study done called the Marshmallow Test in which a marshmallow was placed in front of a young child. The child was told they could eat the one marshmallow now or wait for 15 minutes and they would receive two marshmallows. The lesson? A little patience reaps greater reward!